At MeddiPop, we respect your privacy and are committed to being transparent about what data we collect when you visit and use www.meddipop.com (our “website”) and/or MeddiPop AI our (“services”) and how it is used.
In addition, we take all reasonable steps to keep the use or disclosure of protected health information to an absolute minimum in order to provide the promised services. As such we work hard so that our services meet or exceed industry standards with respect to the U.S. Health Insurance Portability and Accountability Act (“HIPAA”) of 1996. For further information on our Practices in regard to your protected health information, please refer to our HIPAA Statement.
General Information
- What is Personal Information?
Personal Information is any information relating to personal or material circumstances that relates to an identified or identifiable individual. This includes, for example, your name, date of birth, e-mail address, postal address, or telephone number as well as online identifiers such as your IP address. In contrast, information of a general nature that cannot be used to determine your identity is not Personal Information. This includes, for example, the number of users of a website.
- What is Special Category Data?
Special category data is Personal Information that needs more protection because it is sensitive. This includes Personal Information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data. As well as, data concerning health, a person’s sex life; and a person’s sexual orientation. In order to lawfully process Special Category Data, it is necessary to explicitly consent to the processing.
- What is Protected Health Information?
The information protected by HIPAA is all health information relating to an individual´s past, present, or future physical or mental health or condition, the provision of health care to the individual; or the past, present, or future payment for the provision of health care to the individual. Additionally, any information that can identify – or be used to identify – the subject of the information is also protected by HIPAA.
“Processing” means any operation or set of operations which is performed upon Personal Information, whether or not by automatic means. The term is broad and covers virtually any handling of data.
In principle, we will only use your Personal Information in accordance with the applicable data protection laws, in particular:
- the Delaware Online Privacy and Protection Act (“DOPPA”);
- the Health Insurance Portability and Accountability Act (“HIPAA”); and
- the EU`s General Data Protection Regulation (“GDPR”).
- Who is responsible for data processing?
The responsible party for data processing is MeddiPop of 8 The Free, Suite H, Dover, Delaware, 19901, United States (“MeddiPop”, “we”, “us”, or “our”). If you have any questions or if you wish to exercise your rights, please contact us using info@meddipop.com or our Contact Form.
- What are the legal bases of processing?
We only process your Personal Information if we at least one of the following applies:
- you have given your consent,
- the data is necessary for the fulfillment of a contract / pre-contractual measures,
- the data is necessary for the fulfillment of a legal obligation or
- the data is necessary to protect our legitimate interests, provided that your interests are not overridden.
Data we collect automatically
Each time you visit our website, our system automatically records the following data from the visiting device and stores it in a so-called log file: i) Name of the retrieved file, ii) date and time of the visit, iii) amount of data transferred, iv) message about successful retrieval, type of browser and version used, v) IP address (identification of the user’s device), vi) Operating system of the visiting device, vii) Internet service provider of the visiting device, viii) website from which you access our website, and ix) which of our website pages you are accessing. The legal basis for processing is our legitimate interest.
We use a Content Delivery Network (CDN) to distribute our online content. Our CDN is a network of regionally distributed servers of our technical service providers connected via the Internet. When our website is visited, your device`s browser transmits information to these service providers, which is collected in corresponding server log files. Server log files are generally anonymized and then transmitted without any personal reference. Server log files include, in particular, i) details of the browser and operating system used, ii) the previously visited pages (so-called referral URL), iii) the IP address of the device used, iv) the name of the Internet provider, as well as v) the date, time of all page views including the amount of data transmitted. The legal basis for processing is our legitimate interest.
To provide our website, we use the services of Hostinger International Ltd, who process all data to be processed in connection with the operation of our website on our behalf. The legal basis for the data processing is our legitimate interest in providing our website.
We use so-called cookies on our website. Cookies are pieces of information that are transmitted from our web server or third-party web servers to your web browser and stored there for later retrieval. Cookies may be small files or other types of information storage. There are different types of cookies: i) Essential Cookies. Essential cookies are cookies to provide a correct and user-friendly website; and ii) Non-essential Cookies. Non-essential Cookies are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyze your behavior on a website (“analytical” cookies) or cookies used to display advertisements to you (“advertising” cookies). For further information on the Cookies we use, please refer to our Cookie Policy. The legal basis for processing is our legitimate interest and your consent.
- When you watch our videos
On our website, we implement videos of the video portal “YouTube” of the company Google LLC.
When you call up a page that has an embedded video, a connection is established to Google’s servers and in the process the content is displayed on the website by notifying your browser. According to Google’s information, in “extended data protection mode” your data – in particular which of our Internet pages you have visited as well as device-specific information including the IP address – is only transmitted to the YouTube server in the USA when you watch the video. By clicking on the video, you consent to this transmission.
Data we collect directly
We may ask you for Personal Information when you:
- use our website and services,
- request services, support, or information,
- participate online or otherwise in marketing and advertising activities,
- subscribe to MeddiPop`s marketing and promotional emails or other materials,
- interact with us on third-party social networking sites (subject to the terms of use and privacy policies of said third parties), or
- contact us.
In order to provide you with a more consistent and personalized user experience in your interactions with MeddiPop, data collected through one source may also be linked to other data collected by MeddiPop through other sources. This may include data that helps us identify you when you access our website through several different devices.
In addition to your name, company name, and e-mail address, IP address or telephone number, if provided, we usually collect the context of your message which may also include certain Personal Information. The Personal Information collected when contacting us is to handle your request and the legal basis is both your consent and Contract.
We are present on social media (currently YouTube, Facebook, LinkedIn, and Instagram) on the basis of our legitimate interest. If you contact or connect with us via social media platforms, we and the relevant social media platform are jointly responsible for the processing of your data and enter into a so-called joint controller agreement. The legal basis is our legitimate interest, your consent or, in some cases, the initiation of a contractual service, if any.
If you contact us via the chat, the personal data transmitted by you will be stored automatically. Such personal data transmitted to us on a voluntary basis by you will be stored for the purpose of processing your request or contacting you. We use the services of Intercom on our website. We have no knowledge of the storage period at Intercom and no possibility to influence it.
We process the data of our registered users in order to be able to provide our contractual services as well as to ensure the security of our services and to be able to develop it further. This includes in particular our support, correspondence with you, invoicing, fulfillment of our accounting and tax obligations. Your data will not be used by us for automated decision making or profiling. Accordingly, the data is processed on the basis of fulfilling our contractual obligations as well as to fulfill our legal obligations.
We ensure that access by our staff members to your data is only available on a need-to-know basis, restricted to specific individuals, and is logged and audited. We communicate our privacy and security guidelines to our staff members and enforce privacy and protection safeguards strictly.
For further information on our HIPAA Practices in regard to your protected health information, please refer to our HIPAA Statement
If the GDPR is applicable to you, please note: When using our services, you become the data controller and we become the data processor in accordance with Chapter 4 of the GDPR. Where we process your Personal Information as data processor or in other words on behalf of you, we will process the Personal Information involved in your use of our chat services in accordance with your instructions and shall use it only for the purposes agreed between you and us. For further information please contact us.
- Administration, financial accounting, office organization, contact management
We process data in the context of administrative tasks as well as organization of our business, and compliance with legal obligations, such as archiving. In this regard, we process the same data that we process in the course of providing our contractual services. The processing bases are our legal obligations and our legitimate interest.
If you pay through our website your payment data will be processed via our payment service provider Stripe. Payment data will solely be processed through Stripe and we have no access to any Payment Data you may submit. The legal basis for the provision of a payment system is the establishment and implementation of the user contract for the use of the service.
If you have consented to receive our newsletter, we will use your e-mail address and, if applicable, your name to send you information about us, our books and publications, promotions, and news. You can revoke your consent to receive the newsletter or to the creation of personalized user profiles at any time with effect for the future. You will find the unsubscribe link at the end of each newsletter. The revocation leads to the deletion of the collected user data. Our newsletter is sent as part of processing on our behalf by Klaviyo to whom we pass on your e-mail address for this purpose.
Marketing
Insofar as you have given us your consent to process your Personal Information for marketing and advertising purposes, we are entitled to contact you for these purposes via the communication channels you have given your consent to.
You may give us your consent in a number of ways including by selecting a box on a form where we seek your permission, or sometimes your consent is implied from your interactions or contractual relationship. Where your consent is implied, it is on the basis that you would have a reasonable expectation of receiving marketing communication based on your interactions or contractual relationship with us.
Our Marketing generally takes the form of e-mail but may also include other less traditional or emerging channels. These forms of contact will be managed by us, or by our contracted service providers. Every directly addressed marketing sent by us or on our behalf will include a means by which you may unsubscribe or opt out.
Principles of processing Personal Information
We will retain your Personal Information as necessary in connection with the purposes described in this Privacy Policy, and in accordance with Australia`s retention periods if applicable. In the course of our business operations, your data is generally transferred to our Amazon Web Services (AWS) server.
Our website uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of confidential content, such as orders, login data or contact requests that you send to us. We have also implemented numerous security measures (“technical and organizational measures”) for example encryption or need to know access, to ensure the most complete protection of Personal Information processed through this website.
Nevertheless, internet-based data transmissions can always have security gaps, so that absolute protection cannot be guaranteed. And databases or data sets that include Personal Information may be breached inadvertently or through wrongful intrusion. Upon becoming aware of a data breach, we will notify all affected individuals whose Personal Information may have been compromised as expeditiously as possible after which the breach was discovered.
- Special Category Data and Protected Health Information
Unless specifically required when using our services and explicit consent is obtained for that service, we do not process special category data or protected health information.
We do not request Personal Information from minors and children and do not knowingly collect such data or pass it on to third parties.
- Automated decision-making
Automated decision-making is the process of making a decision by automated means without any human involvement. Automated decision-making does not take place.
We do not sell your Personal Information.
We do not request Personal Information from minors and children and do not knowingly collect such data or pass it on to third parties.
- COPPA (Children Online Privacy Protection Act)
When it comes to the collection of Personal Information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. To be in accordance with CANSPAM, we agree to the following: If at any time you would like to unsubscribe from receiving future emails, you can email us, and we will promptly remove you from ALL correspondence.
- Controls For Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, our website does not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this policy.
We will not disclose or otherwise distribute your Personal Information to third parties unless this is i) necessary for the performance of our services, ii) you have consented to the disclosure, iii) or if we are legally obliged to do so e.g., by court order or if this is necessary to support criminal or legal investigations or other legal investigations or other legal proceedings; or proceedings at home or abroad or to fulfill our legitimate interests.
We may transfer your Personal Information to other companies and/or staff members as necessary for the purposes described in this Privacy Policy. In order to provide adequate protection for your Personal Information when it is transferred, we have contractual arrangements regarding such transfers. We take all reasonable technical and organizational measures to protect the Personal Information we transfer.
Third-party services and content
We use content or service offers of third-party providers on the basis of our legitimate interests in order to integrate their content and services (“content”). This always requires that the third-party providers of this content are aware of the IP address of the user, as without the IP address they would not be able to send the content to their browser. The IP address is therefore necessary for the display of this content.
The following provides an overview of third-party providers and their content, together with links to their privacy policies, which contain further information on the processing of data and so-called opt-out measures, if any:
Your Rights and Privileges
Under the DOPPA, you can exercise the following rights:
- Right to non-discrimination
- Right to limit use and disclosure of sensitive Personal Information
Under the GDPR, you can exercise the following rights:
- Right to object to processing
- Right to data portability
- Right to withdraw consent
- Right to complain to a supervisory authority
- Right not to be subject to a decision based solely on automated processing.
Under the HIPAA, you can:
- ask to see or get an electronic or paper copy of your medical record and o
- her health information we have about you
- ask us to correct health information about you that you think is incorrect or incomplete
- ask us to contact you in a specific way (for example, home or office phone) or at a specific location (for example, to send mail to a different address)
- ask us your choices about what we share
- ask us to limit what we use or share
- get a list of those with whom we have shared information
- get a copy of this Policy and our HIPAA Statement
- choose someone to act for you
- file a complaint if you feel your rights are violated
If you have any questions about the nature of the Personal Information we hold about you, or if you wish to exercise any of your rights, please contact us.
- Updating your information
If you believe that the information, we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion, or object to its processing, please do so by contacting us.
You can revoke consents you have given at any time by contacting us. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
In the event that you wish to make a Data Subject Access Request, you may inform us in writing of the same. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any Personal Information or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the respective legal regulations mentioned above).
- Complaint to a supervisory authority
You have the right to complain about our processing of Personal Information to a supervisory authority responsible for data protection.
Validity and questions
This Privacy Policy was last updated on Wednesday, April 12, 2023, and is the current and valid version. However, we want to point out that from time to time due to actual or legal changes a revision to this policy may be necessary. If you have any data protection questions, please feel free to contact us.
